Frequently Asked Questions
Will the water filter affect my tap’s water pressure?
Our tap filter is designed to provide effective filtration while maintaining a smooth, convenient water flow for everyday use.
How will I know when the filter needs replacing?
Filter lifespan depends on your water usage and local water quality. Following the recommended replacement schedule helps ensure consistently fresh, high-quality filtered water.
Where are you located?
Our head office is located in Melbourne, Victoria.
How much does shipping cost?
Shipping is free on all orders to Australia.
Will the water filter fit my existing tap?
Our water filter is designed for easy installation and compatibility with a range of common household taps. We recommend checking your tap style and the product specifications before purchasing to ensure the perfect fit.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.